Sapinet - Notice history

All systems operational

Operational

moji moji1, Nanterre - Operational

Equinix PA3, Saint-Denis - Operational

OpCore DC3, Vitry-sur-Seine - Operational

Operational

Virtual servers (VPS) - Operational

Dedicated servers - Operational

Housing - Operational

Operational

Réseau IPv4 - Operational

Réseau IPv6 - Operational

Protection Anti-DDoS 🛡️ - Operational

Operational

Site vitrine - Operational

Client area - Operational

Gestion des paiements - Operational

VPS service management - Operational

Management of Dedicated Server services - Operational

Notice history

Jan 2024

No notices reported this month

Dec 2023

Increase in the level of replication on our CEPH cluster
  • Resolved
    Resolved

    Good evening,

    The operation at our CEPH cluster is complete. We confirm that all virtual machines are completely operational again. Storage performance is back to normal.

    If you are still having problems accessing your VPS, we recommend restarting your VPS. In case you are still having problems, do not hesitate to open a ticket so that the situation can be resolved as quickly as possible.

    We are truly sorry for the inconvenience caused by this operation.

    We thank you for your confidence.

    Best regards,
    The Sapinet technical team

  • Identified
    Identified

    Good evening,

    We have an update regarding the status of the cluster. From what we observe, VPS are still accessible but access is very complicated due to object reconstruction. The object reconstruction operation gives us an ETA of around 1 to 2 hours. We believe that the situation should stabilize once the operation is 70-75% complete. We will add a service status update within 30 minutes.

    We thank you for your understanding.

    Best regards,
    The Sapinet technical team

  • Investigating
    Investigating

    Good evening,

    In order to increase the resilience of our CEPH storage following the migration to the new cluster on Friday evening, we have launched the increase in the number of replicas on our cluster. This operation should normally be without impact.

    We note that the VPS infrastructure is currently in a degraded state, you may experience difficulty accessing your VPS. We are currently investigating to stabilize the situation as much as possible.

    We will keep you informed of developments in this status post.

    We thank you for your confidence.

    Best regards,
    The Sapinet technical team

Maintenance of VPS services and Customer Area
  • Completed
    December 09, 2023 at 4:29 AM
    Completed
    December 09, 2023 at 4:29 AM

    End of maintenance.

    We thank you for your confidence.

  • Update
    December 08, 2023 at 10:46 PM
    In progress
    December 08, 2023 at 10:46 PM

    End of VM migration, no more outages expected on client servers.

    Start of maintenance in the customer area.

  • Update
    December 08, 2023 at 7:13 PM
    In progress
    December 08, 2023 at 7:13 PM

    Start of migrations.

    A restart of your VM will be observed once your server has been migrated.

  • In progress
    December 08, 2023 at 5:03 PM
    In progress
    December 08, 2023 at 5:03 PM

    Start of maintenance.

    A future update will indicate the start of migration to the new PVE cluster.

  • Planned
    December 08, 2023 at 5:00 PM
    Planned
    December 08, 2023 at 5:00 PM

    We are planning maintenance on December 8 from 6 p.m. until December 9, 6 a.m. on our entire VPS infrastructure as well as the customer area.

    The customer area will be unavailable during this maintenance, for any assistance request we are available by email at support@sapinet.fr

    This maintenance aims to migrate all VMs to the new hosting cluster aiming to improve the resilience and reliability of this offer.

    No service outages are expected on VPS services.

    We thank you for your confidence.

Maintenance sur les services housing hébergés à moji1
  • Completed
    December 08, 2023 at 7:34 AM
    Completed
    December 08, 2023 at 7:34 AM

    End of maintenance.

    No difficulties were encountered.

    Thank you for your trust.

  • Planned
    December 08, 2023 at 7:00 AM
    Planned
    December 08, 2023 at 7:00 AM

    We are planning maintenance on December 8 from 8 a.m. on the Housing services network equipment at moji1.

    An outage of several minutes is to be expected during maintenance.

ENEDIS track B incident
  • Resolved
    Resolved

    The incident is resolved on the ENEDIS side.

    Everything has been stable again for 2 hours, incident closed.

  • Monitoring
    Monitoring

    Both power supplies have been stable for 1 hour.

    We maintain monitoring during ENEDIS maintenance.

  • Identified
    Identified

    After running under a generator for 10 min, track B is raised.

    Cuts were encountered following a parallel incident on track A (ENEDIS works).

    Incident still under surveillance, the network seems stable again.

  • Investigating
    Investigating

    An incident is in progress on ENEDIS track B at the moi1 datacenter, technicians are on site.

    Disturbances may be encountered.

    We apologize for the inconvenience.

Nov 2023

No notices reported this month

Nov 2023 to Jan 2024

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